QuickBooks users run into error this while trying to send their Payroll or Usage data. You won’t be able to send your Payroll data until and unless you get rid of this error. If you were looking for a detailed guide on how to do so then your search ends here. In this article, we will give you the exact steps to resolve this error. However, if you need QuickBooks Tech Support then you can dial the toll-free QuickBooks Payroll Support Phone Number +1866-644-7717. You can ask the QB support team to resolve this Payroll error for you.

The error message associated with this error is:

“QuickBooks has encountered a problem sending your usage data.”

According to the QuickBooks Experts, you will run into this error in these two scenarios:

  • Incorrect time zone on your desktop.
  • You created an Accountant’s copy on your QB.

Steps To Resolve QuickBooks Has Encountered A Problem Sending Your Usage Data Error

There are 5 solutions which can resolve this Payroll error. Start from the first solution and check if it resolves the error. If you face the error while sending your Usage data then move on to the next solution. However, we highly recommend that you let the Intuit certified QuickBooks ProAdvisors to fix this error for you as the troubleshooting process is very complex.

Solution 1: Verify The Date and Time in Your Windows Vista and XP

Check the date and time on your desktop. If you are using a server then check the date and time on the server too.

Steps To Check Date & Time In Windows XP & Vista

  • Go to your desktop’s system tray which is at the bottom of the screen.
  • Now, double-click on the time shown.
  • Edit the Date and Time.
    • If you are unable to modify date and time from the system try, go to Start > Settings > Control Panel and click on Date and Time option.
    • Modify the date and time in the window.
  • Open the Date and Time tab.
  • Modify Date and Time according to your time zone.
  • Tap on the Time Zone option.
  • Make sure that you select the correct time zone for your location.
  • Mark Automatically Adjust Clock For Daylight Saving Changes checkbox if you use Daylight Saving time zone.
  • Tap on the OK button.
  • Now, check if your desktop is displaying the correct date and time in the system tray.
  • Retry sending your Usage data from your QuickBooks desktop software. If you still run into the error, move on to the second solution.

Steps To Check Date & Time In Windows 7 & 8

  • Go to your desktop’s system tray which is at the bottom of the screen.
  • Click on Time & Date shown.
    • Windows 7 Users: If you are unable to modify date and time from the system try, go to Start > Settings > Control Panel and click on Date and Time option. Modify the date and time in the window.
    • Windows 8 Users: Press the Windows key and open Control Panel. Select Clock, Language and Region option. Click on Set the Time and Date button and modify the date and time.
  • Tap on Change date and time settings.
  • In the Date and Time window, tap on the Change date and time button.
  • Now, you can set the correct date and time.
  • Tap on the OK button.
  • If you want to change the time zone, tap on the Change time zone option.
  • Choose the correct time zone according to your physical location.
  • Mark Automatically Adjust Clock For Daylight Saving Changes checkbox if you use Daylight Saving time zone and click on the OK button.
  • Make sure that the time and date are correct in the system tray.

In case the date, time & time zone were correct, enable the time zone (correct, wrong, correct) and then retry.

Solution 2: Check If An Accountants’ Copy Exists

If you recently sent an Accountants’ copy to your Bookkeeper or Accountant then wait till they send it back. It is also possible to manually remove the restrictions from the copy. But if you remove the restrictions there is a high possibility that you will lose all the changes that your Accountant/Bookkeeper may have made. Make sure that you consult them before making any changes in restrictions.

Solution 3: Accountants’ Copy Has Been Returned

You should be able to send the Payroll and Usage Data once your Accountant/Bookkeeper returns the Accountants’ copy or after you have manually removed the restrictions. However, if you still run into the same error again then try the 4th solution or contact the QuickBooks Support Team.

Solution 4: Obtain Qbwin.log File

If you run into the same error while sending the Payroll or Usage data then keep your QB desktop open and obtain the qbwin.log file. Now, open this log file and check for any recent errors and issues. If you see any errors then contact the QuickBooks Support Team and send them the qbwin.log file to review so that they can assist you.

Solution 5: Send And Delete Any Transactions That Are Online

  • Open your QuickBooks and click on the Edit button from top menu bar.
  • Choose Find option or press Ctrl+F on your keyboard.
  • Open the Advanced window.
  • Click on the Filter box and scroll down to choose the below-given options:
    • Choose Detail Level filter.
      • Select Summary only.
    • Choose Online Status filter.
      • Select Online to Send.
    • Choose Posting Status filter.
      • Select Either.
  • Scroll to the top right corner of your desktop screen and click on the Find button.
  • Check the results:
    • Process all non-payroll transactions.
    • Delete all paychecks. Make sure that your print them or write down their details before you start deleting the paychecks.
    • Try to send Usage data to Intuit once again. If successful, you can easily recreate the paychecks.

Get QuickBooks Payroll Support

If none of the steps resolve the QuickBooks has encountered a problem sending your Usage Data error on your QB then you can consult the QuickBooks ProAdvisors of Dialsupportnumber.

Call on the toll-free QuickBooks Support Phone Number +1866-644-7717 to get professional assistance 24×7. Dialsupportnumber is the most reliable and affordable source for getting instant QuickBooks error resolution support. You can also contact them if you have any questions on your mind regarding QB.

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