QuickBooks is the complete solution for all the specific accounting needs of many small and mid-sized businesses all around the globe. It has some fantastic features such as POS, Online Banking, Inventory Tracking, etc. However, it is also true that QuickBooks run into some errors at times. Error: Invalid Amount is one such error. You may come across this error while making the payment for the credit card. You can also get the error popup stating “An Error Occurred Converting Amount” or “Invalid Amount Field”.

In this article, we will talk about all the necessary information that is needed to resolve this error. If you are looking for additional assistance, you can contact QuickBooks Technical Support Number +1888-380-2717 for a quick resolution.

If You Are Using A Non-Corporate Or Non-Company Credit Card:

  • The most common mistake behind this error is typing a $ sign in the amount box. Just put the amount without a sign.
  • If the card holder’s bank rejects the payment, this error takes place. The bank denies the transaction if the entered amount is more than the actual credit balance. In such a case, it is recommended to contact the relevant bank.
  • This error also occurs when the amount processed is already refunded to the cardholder or it is more than the sale amount. Perform the following steps to fix this issue:
  • Navigate to Merchant Service Center and recheck if the processed amount is refunded previously.
  • Lessen the amount than the sale amount or simply keep it equal to the sale amount.
  • If you select the card type other than credit card, this error can occur. Check if the card type in Merchant Service Center is one of the below:
  • Debit Cards
  • Gift Cards
  • Travelers Check Cards
  • EBT
  • Foreign Cards that are not eligible in the USA
  • Any other card that is no credit card.

Note: If you get a popup with a question “ If the Credit Card is a true Credit Card”, you have to go through the voice authorization.

For American Express users, dial 800-228-1122

For Visa/ Master Card/ Discover users, dial 800-528-2121

If even this step fails to fix the error, it is clear that the card has the restrictions.

If You Are Using A Corporate Or Company Credit Card:

  • The most common mistake behind this error is typing a $ sign in the amount box. Just put the amount without a sign.
  • Check the credit limit of the card. If the entered amount exceeds the limit amount, the error can occur.
  • This error also occurs when the amount processed is already refunded to the cardholder or it is more than the sale amount. Perform the following steps to fix this issue:
  • Navigate to Merchant Service Center and recheck if the processed amount is refunded previously.
  • Lessen the amount than the sale amount or simply keep it equal to the sale amount.
  • Ensure if the card supports your business type.
  • Sales Tax amount applies to Visa and MasterCard credit cards.
  • There cannot be Zero sales tax. Card companies use the sales charges and you will be requested,” what would the sales tax be if you were to charge it?”
  • Sales Tax amount ranges between 0.1% to 21% of the actual transaction amount.
  • Check the Commercial Card box and then type the sales tax charges.
  • Purchase Order Number should be inserted. This number gets sent to the financial institution.
  • If you select the card type other than credit card, this error can occur. Check if the card type in Merchant Service Center is one of the below:
  • Debit Cards
  • Gift Cards
  • Travelers Check Cards
  • EBT
  • Foreign Cards that are not eligible in the USA
  • Any other card that is no credit card.

Note: If you get a popup with a question “ If the Credit Card is a true Credit Card”, you have to go through the voice authorization.

For American Express users, contact 800-228-1122

For Visa/ Master Card/ Discover users, dial 800-528-2121.

If even this step fails to fix the error, it is clear that the card has the restrictions.

Get QuickBooks Tech Support

You will be able to fix the Error: Invalid Amount if you properly follow the steps given in this blog post. Once the error is fixed, you can make the credit card payment with ease. However, there are some cases when the above-given steps fail to resolve this error. In such cases, it is suggested to contact QuickBooks Support Phone Number +1888-380-2717 to avail the assistance from one of the highly-experienced ProAdvisors of Dialsupportnumber.

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